Pixili’s No-Nonsense Return Policy

Your Smile, Our Promise
At Pixili, we’re dedicated to ensuring you’re delighted with your purchase. We understand that sometimes an item just isn’t quite right for you, and that’s okay!
Given our unique catalog — from one-of-a-kind art to bespoke items and innovative digital downloads — we’ve designed a return policy as unique as our products, all with your satisfaction in mind.


Flexible Returns for Peace of Mind

  • 15-Day No-Hassle Returns: We offer a straightforward 15-day return period for most items, extendable for special circumstances, because your peace of mind is paramount.
  • Immediate Pre-Shipment Cancellations: Change your mind before shipment? You can cancel your order for a full refund, no questions asked — ensuring you’re never stuck with something you don’t want.

Your Return, Simplified

  • Proof of Purchase: Just provide a receipt or proof of purchase. It’s that easy!
  • Condition for Returns: To ensure a smooth return process, items should be returned unused and in their original packaging, just as they arrived.
  • Digital Downloads: Got an issue with a digital product? Let us know! We’re here to help with any incompatibility issues, ensuring you get what you paid for.

Thoughtful Exceptions

  • Special Items: For custom-made, perishable goods and other exception, we’re transparent about return eligibility right on the product page — no surprises here!
  • Eco-Conscious Returns: We limit returns to one order per customer every month, a step towards reducing our carbon footprint and promoting thoughtful purchases.
  • Service & Subscription Flexibility: Subscriptions or services can be canceled anytime, with payments completed for the agreed period — fair and square.

Effortless Process Starting a return is as simple as reaching out to our customer service with your order details. We’ll guide you through the quick steps to complete your return.

Extra Love for Our Customers

  • Returns Cost: We aim to make returns free or as low-cost as possible, minimizing any hassle for you.
  • Continuous Support: Our customer service team is always here to ensure your shopping experience is beyond satisfactory.

Note: This policy is designed with you in mind, exclusively for purchases made through our webshop.

Pixili’s Terms of Service

These terms and conditions outline the rules and regulations for the use of Pixili’s Website, located at pixi.li.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Pixili if you do not agree to take all of the terms and conditions stated on this page.

Newsletter Subscription Agreement

By purchasing an item from Pixili, you agree to subscribe to our newsletter. Our newsletter provides updates on our latest products, promotions, and company news. You are free to unsubscribe from the newsletter at any time by clicking the unsubscribe link provided in the newsletter.


We employ the use of cookies. By accessing Pixili, you agreed to use cookies in agreement with Pixili’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Pixili and/or its licensors own the intellectual property rights for all material on Pixili. All intellectual property rights are reserved. You may access this from Pixili for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Pixili
  • Sell, rent or sub-license material from Pixili
  • Reproduce, duplicate or copy material from Pixili
  • Redistribute content from Pixili

This Agreement shall begin on the date hereof.

**Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Pixili does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Pixili, its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Pixili shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Pixili reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Pixili a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

  • The following organizations may link to our Website without prior written approval:
    • Government agencies;
    • Search engines;
    • News organizations;
    • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
    • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

  • We may consider and approve other link requests from the following types of organizations:
    • commonly-known consumer and/or business information sources;
    • dot.com community sites;
    • associations or other groups representing charities;
    • online directory distributors;
    • internet portals;
    • accounting, law and consulting firms; and
    • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Pixili; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Pixili. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Pixili’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website.

Product Liability

  • Limited Liability: Pixili shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the purchase, use, or misuse of any products sold through our website.
  • Product Representation: While we strive to provide accurate product descriptions and images on our website, Pixili does not warrant that product descriptions, images, or other content on our website are accurate, complete, reliable, current, or error-free. Customers are encouraged to review product details carefully before making a purchase.
  • Product Testing and Compliance: Pixili ensures that all products sold through our website comply with relevant safety standards and regulations. However, customers acknowledge that individual use of products may vary, and Pixili cannot guarantee the suitability of a product for a specific purpose.
  • User Responsibility: Customers are responsible for the safe and proper use of products purchased from Pixili. Any misuse or modification of products that results in damage or injury shall not be the responsibility of Pixili.
  • Indemnification: Customers agree to indemnify and hold harmless Pixili, its affiliates, partners, officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with the purchase or use of products from Pixili.
  • Dispute Resolution: Any disputes arising from product liability issues shall be resolved through negotiation, mediation, or arbitration in accordance with the laws of Belgium. Customers agree to waive their right to participate in class action lawsuits against Pixili.

Pixili terms for use in AI models

  1. Ownership of Assets: All assets, including but not limited to 3D models, images, photos and code, provided by Pixili are the intellectual property of Pixili or its licensors and are protected by copyright laws and international treaties.
  2. Restricted Use for AI Training: Customers agree not to use any assets provided by Pixili, including 3D models, images, photos, for the training of artificial intelligence (AI) models without prior written consent and formal agreements with Pixili. Unauthorized use of assets for AI training purposes is strictly prohibited.
  3. Compliance and Agreements: Customers must obtain explicit permission and enter into formal agreements with Pixili before using any assets for AI training purposes. Such agreements shall outline the terms and conditions of use, including but not limited to licensing fees, usage rights, and limitations.
  4. Enforcement and Legal Action: Pixili reserves the right to monitor and enforce compliance with these restrictions. Any unauthorized use of assets for AI training purposes may result in legal action, including but not limited to injunctions, damages, and termination of access to Pixili’s services.
  5. Indemnification: Customers agree to indemnify and hold harmless Pixili, its affiliates, partners, officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with the unauthorized use of assets for AI training purposes.

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